Learn

A test page with your real widget: write as a visitor and answer yourself from the Inbox — no code, no website needed.

Where to get the widget code, where to paste it and how to check the chat is live. Ready-made plugins for WordPress and 1C-Bitrix.

Match the chat to your site: theme and colours, corner style, button position and size, language and greeting — with a live preview as you go.

Tell ChatDeck when your team is around. If a visitor asks for a person at night or at the weekend, the bot queues the chat, shares your schedule and keeps helping in the meantime.

How to add a colleague, give them a password and pick a role. Who sees what in ChatDeck, and how to change a role or remove someone.

Where new chats wait, how to pick up a conversation, reply, quote, send a file and resolve it. Plus the visitor details panel and the Away status.

Never miss a visitor: browser notifications, the macOS and Windows apps, and the iPhone app.

Switch on the bot that answers visitors first: where to get a GPTunneL key, how to check it and how to name your assistant.

Which AI model to give your assistant, what makes up the price of an answer, and when a cheap model is all you need.

How to tell the assistant who it is, what it knows and when to call a human. Structure, common mistakes and four ready-made templates.

Teach the bot to behave differently in different sections of your site, or on different sites: how URL matching works, sample rules and a separate model per section.

Handing chats to operators, closing them with a rating and opening pages of your site: how to switch them on, how to word the instruction, and what happens automatically.

What every number on the Analytics page means: conversations, response speed, ratings, how the bot is doing and who on the team was around. Plus what to check once a week.

A report that reads every chat for you: what visitors ask, where the bot fell short, what to add to the FAQ and where sales slip away. How to make one, re-run it with another model, and what it costs.

For sites with user accounts: pass the customer’s name, email and any other fields to the chat. Agents see them next to the conversation, and the customer keeps one thread on every device.

Give an AI assistant such as Claude read-only access to your chats and analytics. It finds conversations, crunches the numbers and suggests what to improve.

The name and photo visitors see, your interface language, confirming your email, and signing in with Yandex ID or Apple instead of a password.