Privacy policy

Who we are

ChatDeck (chatdeck.ru) is a live-chat service for websites: a visitor widget, an operator workspace and an AI assistant. This policy describes the data the service processes — on the website, in the workspace and in the ChatDeck mobile app for operators.

For any privacy question, contact support@chatdeck.ru.

What data we process

Workspace users (operators): email, name, avatar, interface language, presence status, notification preferences, and the history of conversations with visitors.

Visitors of our customers’ websites: message text and attachments, the URL of the open page, and any data the customer’s site passes to the widget (for example a name, email or other attributes via identify). The site owner decides what data is passed — we process it on their behalf as the service provider.

Mobile app: the device push-notification token (needed to deliver alerts about new chats).

Technical data: essential cookies (login session, chosen language) and standard server logs. There are no advertising or tracking cookies.

How we use it

Only to run the service: delivering messages between visitors and operators, notifications, and workspace analytics (response time, ratings, operator availability).

If a workspace enables the AI assistant, conversation text is sent to the AI provider configured in the workspace settings (GPTunneL by default) to generate replies. The assistant is enabled by the workspace owner.

We do not sell data and do not use it for advertising.

Where data is stored

Data is stored in Yandex Cloud data centres (Russian Federation). Attachments and avatars live in Yandex Object Storage. Push notifications are delivered via Apple, Google and Expo infrastructure.

Retention

Data is kept while the workspace account is active. Operator presence history is kept for 90 days. When an account is deleted, the associated data is removed.

Your rights and data deletion

The workspace owner manages operators and workspace data in the dashboard. To request an export or deletion of an account and its data, email support@chatdeck.ru from the address the account is registered to — we will fulfil the request and confirm the deletion.

Visitors of our customers’ websites should direct questions about their data to the owner of that website; we assist with fulfilling such requests.

Changes to this policy

If we make material changes, we will update this page and the date above. Continuing to use the service after changes means you accept the new version.