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Customer support
Running customer support in chat: building the team, schedules, canned responses, service quality and training.
Customer support · October 20, 2026 · 7 min
Live Chat Support Team: How to Staff, Schedule and Run It
How to build a live chat support team: estimate how many agents you need, set roles and schedules, assign chats, onboard new agents and run a weekly review.
ReadCustomer support · October 10, 2026 · 6 min
After-Hours Customer Support: How to Cover Nights and Weekends
After-hours customer support for small teams: offline messages, an AI first line, on-call rotation, clear working hours and a morning catch-up routine.
ReadCustomer support · August 10, 2026 · 7 min
Live Chat Best Practices: 15 Rules for Better Customer Support
Live chat best practices for support teams: 15 rules on reply times, tone, holds, transfers, difficult chats, closing, plus a printable dos and don'ts list.
ReadCustomer support · April 29, 2026 · 8 min
Live Chat Scripts: 40 Canned Responses for Support Teams
Live chat scripts for every stage: greetings, clarifying, holds, bad news, upset customers, upsells, closing and after-hours — 40 canned responses to adapt.
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